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Help Desk Support
Students will learn the operation of help desks and computer information
centers, focusing on the use of software packages, interfacing with users,
entry of data, and the reporting of technical problems.
Students are introduced to the methods available to maintain their level of expertise in this rapidly changing field.
Students also learn the skills required to troubleshoot a malfunctioning microcomputer or to expand its capability including how to use the powers of observation and deductive reasoning. Traits and attitudes that are important to potential employers are presented to the student.
All programs not available at all locations. Check with your local campus for program offerings. Not affiliated with the Chubb Group of Insurance Companies. Topics covered include:- Microsoft Office
- Windows 2000
